Turning to the facilities management experts at OMS for help desk services can provide you with a highly tailored approach, that is effortless to integrate into your daily business operations. The usual format is a communications partnership between OMS, any third-party contractors, and our client.

Your outsourced help desk for facilities management could be directed at either your customers or your staff. It would, of course, connect them to information and assistance to match your business type and goals. Whether that’s customer service queries, general information or IT assistance.

If required, this could be a 24/7 Helpdesk Service to manage the facilities management issues and queries. It would feature a dedicated telephone number and email address, specific to your organisation.

Call management and logging is standard and can provide you with valuable insights into the way your helpdesk is meeting your business needs. The management reporting system and dashboards used ensure auditable activities.

Ongoing support is provided by our helpdesk team, to make sure the helpdesk is dealing with enquiries efficiently.

The dashboards and reports within your help desk function will be accessible from mobile devices. However, data security and privacy will be strictly maintained.

One of the many benefits of outsourced help desk services with OMS is that it offers you a scalable and flexible solution. You can increase and decrease provision according to marketing campaigns or the introduction of new technology, for example. Or seasonal ebbs and flows in the need for a help desk.


24 Hour Helpdesk

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