Turning to the facilities management experts at OMS for help desk services can provide you with a highly tailored approach, that is effortless to integrate into your daily business operations. The usual format is a communications partnership between OMS, any third-party contractors, and our client.

Your outsourced help desk for facilities management could be directed at either your customers or your staff. It would, of course, connect them to information and assistance to match your business type and goals. Whether that’s customer service queries, general information or IT assistance.

If required, this could be a 24/7 Helpdesk Service to manage the facilities management issues and queries. It would feature a dedicated telephone number and email address, specific to your organisation.

Call management and logging is standard and can provide you with valuable insights into the way your helpdesk is meeting your business needs. The management reporting system and dashboards used ensure auditable activities.

Ongoing support is provided by our helpdesk team, to make sure the helpdesk is dealing with enquiries efficiently.

The dashboards and reports within your help desk function will be accessible from mobile devices. However, data security and privacy will be strictly maintained.

One of the many benefits of outsourced help desk services with OMS is that it offers you a scalable and flexible solution. You can increase and decrease provision according to marketing campaigns or the introduction of new technology, for example. Or seasonal ebbs and flows in the need for a help desk.

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Brown–Forman is the largest in the spirits and wine business. OMS Group has provided the highest standard of mobile security for a number of years. All of their staff are extremely reliable, professional, and courteous and they work hard to ensure all of our sites remain safe and secure. We would not hesitate in recommending their services to others looking for professional security services.

Alan McConnochie, Brown Forman

Eagle European offers luxury air charter throughout Europe, utilizing our Cessna 421C Golden. OMS Group provides us with facilities management services to support our business throughout the year. We have always found them to be reliable and trustworthy.

Jamie McGoldrick, Eagle European

On behalf of Reed, I would like to thank you for all of the excellent support and services that you and the wider supply chain have provided to us over the last 6-12 months. Without your support, we would not have been able to go live with all of the DVLA sites, and I am extremely grateful for your patience with us throughout our turbulent implementation.

Toni Stoddart, Reed in Partnership

ESCG is a multi-site College in East Sussex and is the best place to facilitate incredible academic and personal success. We have been using OMS Group UK for the past 5-years. We have always found they go above and beyond the service specification. All service requests are delivered in a timely fashion. I would not hesitate in recommending their services to others in the education sector.